Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds are handled for Affvance, a part of Meeting Me ("we," "us," "our"), an AI-powered content generation platform. Payments for our Services are processed by Paddle.com, our authorized payment processor and Merchant of Record. By purchasing a subscription or using our Services, you agree to this Refund & Cancellation Policy in addition to our Terms & Conditions and Privacy Policy. 1. Subscription Cancellation 1.1 How to Cancel You may cancel your subscription at any time by: • Accessing your account dashboard, or • Using the Paddle subscription management link provided in your billing emails, or • Contacting our support team at assist@affvance.com 1.2 Effect of Cancellation • Cancellation prevents future renewals • You will continue to have access to the Services until the end of your current billing period • No further charges will be applied after cancellation 2. Refund Eligibility 2.1 General Policy As a standard practice for AI-based SaaS platforms: • Subscription fees are non-refundable, except where required by applicable law • We do not offer refunds for: - Partial billing periods - Unused credits or features - Downgrades or plan changes - Failure to cancel before renewal This approach is consistent with most AI content generation tools due to the immediate access and consumption of digital services upon purchase. 2.2 Refunds Required by Law If you are located in a jurisdiction that provides mandatory consumer refund rights (such as the EU or UK), refunds may be issued where legally required. In such cases: • Refund eligibility will be assessed based on local consumer protection laws • Paddle will process any approved refund in accordance with their policies 3. How to Request a Refund If you believe you are eligible for a refund: • Contact our support team at assist@affvance.com • Include: - Your account email - Transaction or invoice ID - Reason for the refund request Refund requests must be submitted within a reasonable time from the date of purchase, as required by applicable law. 4. Refund Processing Timeline Approved refunds are processed by Paddle Once approved: • Refunds typically appear within 5–10 business days • Timing may vary depending on your payment method and bank We do not control bank processing times after Paddle has issued the refund. 5. Chargebacks & Payment Disputes If you experience a billing issue, we strongly encourage you to contact us before initiating a chargeback. Please note: • Unresolved or fraudulent chargebacks may result in account suspension • Paddle manages chargeback handling and dispute resolution • Repeated chargebacks may permanently restrict access to the Services 6. Abuse & Policy Violations We reserve the right to deny refund requests if: • The account violated our Terms & Conditions • The Services were used in a fraudulent or abusive manner • The refund request is an attempt to bypass subscription rules 7. Changes to This Policy We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services after updates constitutes acceptance of the revised policy. 8. Contact Information If you have questions about cancellations or refunds, please contact us: Email: assist@affvance.com [ Last Updated: February 1, 2026 ]